Plattform der EU-Kommission zur Online-Streitbeilegung

Beschwerdeverfahren via Online-Streitbeilegung für Verbraucher (OS, gemäß Art. 14 Abs. 1 ODR-VO): http://ec.europa.eu/consumers/odr/. Wir sind nicht bereit und nicht verpflichtet an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.

Hintergrund: ich bin verpflichtet hierauf hinzuweisen. Ich betreibe meinen Online-Handel seit 1998 und hatte bisher keinen einzigen relevanten Streit-Fall, direkte Kommunikation ist alles, zumal bei unseren Kleinbeträgen..., Lukas Plum.

Terms & Conditions
All prices includes taxes and are subject to changes. Measurements are quoted in width by height by depth.

Cancellation right
You are entitled to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days commencing on the day you or a third person enstrusted by you, who is not the shipper, has taken the goods in possession. In order to exercise your right of cancellation you have to inform o.k.-Versand Lukas Plum, Gladbacher Str. 36, 50672 Cologne, by means of a definite declaration (e.g. letter mailed by post, fax or email) about your decision. For this you can use the specimen of a cancellation form which is not obligatory though. In order to ensure the right of cancellation it is sufficient to send your declaration before the end of the expiration period of the cancellation right.
Consequences of cancellation
In case you cancel this contract we have to return all payments we have received from you, including freight costs – with the exception of additional costs resulting from a way of delivery chosen by you and differing from the most economic standard option offered by us – without delay and at most within a fortnight from the day your cancellation declaration has reached us. For this refund we use the same way of payment you have applied in the initial transaction unless something else has been explicitly agreed upon with you; by no means will you be charged with fees due to this refund. We can refuse refund until we have retrieved the goods or until you have produced evidence that you have returned the goods, according to the earlier date. You have to return or deliver the goods without delay and at any rate within fourteen days at the latest, commencing on the day you have informed us about your cancellation of this contract. The deadline will be kept by sending the goods within a period of fourteen days before expiration date. You have to compensate a possible loss of value of the goods only in case if this loss can be traced back to your inappropriate handling for examination of quality, condition and functionality. You account for the immediate costs of returning the goods. When we bear the return costs after clarification, kindly frank the parcel nevertheless, we are going transfer the amount in order to reimburse your costs.

Money back guarantee
Please be aware that every item comes from countries where they don't care much about quality. The guarantee-sign o.k.-tested guarantees that the quality won't get better even after 10 years. You have a 14 day right of return (you get only the amount of the items back, not the delivery-costs). Return-expenses are paid by me only when the error was my fault!. -> We do not accept c.o.d. back-deliveries. Otherwise you will be put on a black list. By the way: anyone who sends o.k.-stuff back because of quality didn't understand the basic thing.